Holiday rental management / Tivat, Montenegro
Alongside rental operations, we offer ongoing OTA optimisation and revenue management for individual properties and portfolios. We review channel performance, refine pricing and listings, and track results over time. The scope can focus on online sales alongside your existing assistant or team, or include agreed guest and changeover support.
A short-term rental needs more than a clean apartment. Listings, rates, calendars, guest instructions and changeovers need to work together. We assess the support you want to delegate and agree who handles each part, the service hours, account permissions and total charges.
Keep the bookings or providers you already manage well, or ask about a wider summer operating scope. Your proposal can combine selected modules or a full arrangement, with property decisions and operating limits kept under your control.
01 / The rental operating plan
These services form part of the assessed proposal for your property. Monthly property-care packages do not automatically include rental operations.
Our completed study shows that properties using our OTA optimisation and revenue management typically achieve revenue growth of up to 28% and occupancy growth of 20% compared with baseline performance.
Review Airbnb, Booking.com, Agoda and other agreed channels: descriptions, photographs, visibility, conversion, booking conditions and promotional tools. Assess underperforming channels and suitable additional platforms, with clear approval and publication responsibilities.
Review each property against seasonality, demand, booking pace and comparable listings. Regularly adjust authorised rates, minimum stays and promotions within agreed limits, considering platform commissions and the costs of each booking.
Coordinate pre-arrival information, ordinary guest questions, arrival instructions and departure guidance. Agree check-in, check-out or self-check-in support, the responsible person, languages, service hours and escalation.
Schedule the agreed cleaner and laundry provider around departure and arrival times. Define linen, supplies, access and readiness checks, then record omissions and follow up before the next handover.
Log the issue, request the required approval, coordinate the suitable provider and record progress. Agree spending authority and emergency contacts in advance, with specialist work and additional attendance identified separately.
Track occupancy, average daily rate (ADR), RevPAR, revenue after platform commissions and channel performance using the available records. Review conversion where data is available, and distinguish revenue from profit after recorded costs.
02 / Fees and operating costs
Full management is 15%. Standalone OTA, pricing or selected rental services are quoted separately. Your proposal defines the revenue basis, included work and separate operating costs.
03 / Access and owner control
You retain control of your property and accounts. We agree authorised account roles, rate limits, owner-use dates, booking and cancellation decisions, compensation approvals and the person responsible for any hosting or registration duties. Providers and utilities are paid directly by the owner under our current model.
Guest-support languages, response coverage and escalation are agreed for the actual delivery arrangement. Around-the-clock cover is included only where a separately agreed arrangement provides it. Any urgent attendance, substitute provider or changed cost follows the agreed approval process.
Rental income and demand vary. Dynamic pricing and reporting help you review decisions using the agreed records; they do not guarantee occupancy, revenue or recovery of guest damage costs.
04 / Preparing your rental
The starting point is your property's actual operation, including what already works and what needs support.
Tell us the location, bedrooms and bathrooms, letting period, owner stays, booking channels and approximate changeovers. Include your existing cleaner and the tasks you want to keep or delegate.
Confirm the property requirements, team and provider availability, arrival windows, account roles and service hours. Agree the management fee, provider costs, responsibilities and any remaining setup conditions.
Set the agreed property information, guest instructions, secure access process, calendar rules, rate limits and changeover checklist. Confirm who approves and publishes account changes.
Follow bookings, guest requests, preparation and maintenance through the agreed task record. Review rates, fees, recorded rental activity and open issues on the agreed reporting schedule.
Yes. Ongoing OTA optimisation and revenue management can be agreed separately from guest support and on-site operations. We set property-level KPIs, account permissions, review frequency and reporting, while your assistant retains the agreed listing-administration tasks. Direct-booking market research and acquisition campaigns can be scoped separately, with their own budget.
Yes, as a tailored service confirmed after assessing the property and delivery arrangements. The proposal can bring together listings, pricing, calendars, guests, arrivals, changeovers and reporting, with the responsible team, permissions, service hours and price agreed before acceptance.
Our full-management fee is 15%. Before work begins, your proposal defines the revenue basis, included services and separate costs, including how platform commissions, cleaning, taxes and refunds are treated. Standalone OTA and pricing services are quoted separately.
Yes, where the arrangement is suitable. We agree provider responsibilities and authorised account roles while you retain control of your accounts. Cleaning and laundry have an assessed scope and price, and the proposal explains who checks readiness.
Yes. Pricing support can be a standalone service or part of the summer-management arrangement. We agree the channels, review frequency, rate limits, account permissions, deliverables and fees before changing live rates.
Guest-support hours, languages, contacts and escalation are confirmed for your chosen arrangement. Twenty-four-hour cover is included only if a separately agreed delivery arrangement actually provides it; it is not an automatic inclusion.
Our current service is centred on Tivat. Send the precise location if your property is elsewhere. We assess the route, staffing, providers and work required before confirming whether a suitable arrangement can be offered.
Riviera Pulse / Your rental plan
Send the location, property size, letting period, booking channels and support you want to delegate. We will assess the arrangement and prepare a clear scope and fee proposal.
Keep account passwords, guest data and entry codes out of the first enquiry. Authorised access is arranged separately during setup.
