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How it works

Before and after each job

Agree what is needed, who can act and which decisions stay with you. The record should make completed work and unresolved issues easy to distinguish.

This fictional example follows one repair from observation to completion and shows another issue still awaiting approval. The dates, costs and records are illustrative, not customer results.

  1. 01
    The steps we agree

    Check

    Record the visible condition, relevant photos and anything that could not be checked.

    What your report shows

    Issue recorded

    Day 1, 10:00. The balcony door rubs against its frame. The coordinator records the location and an illustrative photo reference.

    Observation recorded | Responsible: coordinator
  2. 02
    The steps we agree

    Agree

    Set out the proposed work, Riviera fee, supplier cost and the approval needed before it proceeds.

    What your report shows

    Work approved

    Day 1, 15:00. Example supplier quote: €45. Riviera coordination fee: €15. The owner approves the adjustment and both amounts before work is arranged.

    Approved | Figures illustrate the record, not service prices
  3. 03
    The steps we agree

    Arrange

    Confirm who is responsible, the agreed timing and when the owner will receive the next update.

    What your report shows

    Visit scheduled

    Day 2, 09:00. The supplier visit is agreed for Day 3. The coordinator confirms access. The next owner update is due after the visit.

    Scheduled | Next action: supplier visit
  4. 04
    The steps we agree

    Record

    Confirm the result with the agreed evidence. Keep unresolved or deferred work visible with a reason and next step.

    What your report shows

    Work completed

    Day 3, 14:00. The door opens and closes without rubbing. The example record includes a dated check, before-and-after photo references and the supplier invoice for €45.

    Completed | Supplier €45; Riviera €15; owner approval recorded

Working arrangements

Your existing providers
and agreed costs

Keep your cleaner or agent where your agreements and access arrangements allow.

Ask us to cover a specific gap instead of replacing an arrangement that works.

Agree Riviera’s fee and supplier costs separately before work begins.

Additional work needs your approval. A report or quote is not permission to proceed.

Owner enquiry

Tell us what needs doing

A check while you are away, preparation for an arrival or a job that needs coordinating. Tell us the property area and what you need help with.

Discuss your property